Company Privacy Policy

KulaHub Ltd is registered with the Information Commissioner’s Office and appears on the Data Protection Register with the following registration number Z2933090 and under the name Warp Media Ltd (the previous name of the company).

At KulaHub we are committed to protecting and respecting your privacy and fully complying with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) for purposes of data protection and privacy. KulaHub will never sell your data to other companies.

This Privacy Policy will help our customers understand why and in what manner we collect information from you and about you, to whom this information may be shared with and what your rights as our customer are.

Please take the time to read and understand this policy and bear in mind that by using our websites, contacting us by telephone or email or social media, you agree to its terms.

The data protection relationship with KulaHub Ltd

Dependant on the nature of the services we are providing you, KulaHub Ltd may act as a data controller or as your data processor.

When we are acting as data controller (for example, when providing you with a service) we will ensure that our personal data processing activities comply with the obligations laid out within the GDPR.

If we are ever processing personal data on your behalf as a data processor (for example, when sending out email campaigns on behalf of our clients) then we will work with you to ensure that the processing is GDPR compliant.

If you are unsure about what data protection role KulaHub Ltd is playing when providing you with your services, then please contact us via our website for more specific advice.

KulaHub Ltd privacy programme

KulaHub Ltd has developed policies, procedures, controls and measures to ensure continued compliance with the GDPR and its principles, including staff training, policy documents, audit measures and assessments.

Ensuring and maintaining the security and safety of personal and/or special category data belonging to the individuals with whom we deal is paramount to our company ethos. KulaHub Ltd adheres to the GDPR and its associated principles in all processes and functions.

Privacy by design

KulaHub Ltd has implemented the ‘Privacy by Design’ methodology for product and service development to enable us to ensure compliance with any privacy requirements.

What information do we collect from you and when?

We may collect and process the following data about you:

– We collect information that is provided by you when you register with us or log on to our website. This includes personal information such as your name, address, phone number and email address.

– We collect information that is provided by you when you place an order

– If you contact us, we may keep a record of that correspondence

– We may collect details of your visits to the website including, but not limited to, traffic data, location data and other communication data

– We may also receive your information from another organisation that you have consented for them to share your data

– We process payment details through third parties such as PayPal and Sage Pay. We need to process your credit or debit card details so that we can take payment and provide you with a receipt.

How do we use your information?

We use the information we collect for the following reasons:

– To carry out our obligations arising from any contracts entered into between you and ourselves.

– To process, fulfil and keep a record of your order and to deliver your purchases to you.

– To contact you regarding your order.

– To send you service messages such as order updates by text and or email

– To take payments and issue refunds through secure third-party companies including PayPal and Sage Pay.

– To get feedback from you about our products and services. For example, we may contact you to review a recently purchased product. If we do, it’s possible that we’ll use an independent feedback provider to act on our behalf.

– To reply to any questions, issues or complaints that you have contacted us about.

– To respond to any social media posts or to interact with you by using ‘like’, ‘Retweet’ and ‘share’ tools

– To tell you about any changes to our products, services and websites. For example, if we change this privacy policy

– To gather statistics about how you and other people use our website

– To measure or understand the effectiveness of advertising that we serve to you and to deliver relevant advertising

– To provide you with periodic communications by email, when you sign up to our newsletter, about products, services and special offers

Where do we store the information we collect from you?

We store personal information securely within our own software and within the Microsoft Azure platform in UK based data centres or within the systems of our suppliers. Sometimes the information we collect will be securely transferred, stored and used outside the European Economic area.

Who do we share your information with?

We share your information with:

– Third parties who help us provide our website services to you. For example, they include payment service companies that make it easy for you to use your credit or payment cards with us or delivery companies who deliver your goods to you

– Third parties who help us understand how visitors are using our website such as Google Analytics. You can review the terms and conditions and privacy policies of these companies here:

Google Analytics: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

– Third parties who help us to deliver and process emails, SendGrid. Their privacy policy can be viewed here: https://sendgrid.com/policies/privacy/

– Hosting providers who provide the platform and related services on which KulaHub runs, Microsoft Azure. Their privacy policy can be viewed here: https://privacy.microsoft.com/en-gb/privacystatement

– Professional service providers, such as marketing agencies and website hosts who help us run our business

– Companies approved by you, such as social media sites. These companies, not us, control these platforms therefore we are not responsible for this kind of sharing. Please review the terms and conditions and privacy policies of the social media platforms that you use

– Credit reference agencies, who supply anti-fraud and credit-insight information to us and banks and finance companies that also provide anti-fraud services

Our website may contain links to other websites. This privacy policy only applies to this website so please bear in mind that when you link to other websites, you should read their own privacy policy. We would like to state that your information is never sold to other companies.

Legal basis for processing:

We collect and process personal information for a number of reasons including to enter into and perform our contract with you, to comply with legal obligations, to provide a service which you have consented to and for legitimate business interests.

How long do we keep your information?

To make sure we meet our legal data protection and privacy obligations, we will hold on to your information for no longer than is necessary for the purposes it was provided for and to meet our legal obligations.

After that retention period we will either delete it or anonymise it (where necessary) so that it cannot be linked back to you.

Your rights:

You have various rights relating to your personal information. If you have any worries, queries or complaints about the way we use your information, please do not hesitate to get in touch using the contact details below. Your rights include:

– The right to be informed about how your personal information is being used

– The right to access the personal information we hold about you

– The right to request the correction of inaccurate personal information we hold about you

– The right to request that we delete your data, or stop processing it where we have no compelling reason for its processing

– The right to stop direct marketing messages

– The right to complain to the UK Information Commissioner’s Office

Marketing communications:

We may use your data to enable us to send you email newsletters (if you have opted in) with information about our products, services, news and special offers which may be of interest to you.

We provide you with a way for you to stop all email communications you receive from us at any time. If you wish for email communications to stop, please see the ‘unsubscribe’ link that we include in each email.

You can also contact us at any time using the details below and let us know exactly what you would like us to change.

Cookies:

We use cookies on our website.

Children:

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under the age of 16.

Changes to this privacy policy:

From time to time we may make changes to this Privacy Policy to reflect how we are processing your data.

If we make significant changes, we will make it clear and inform you where possible so that you can check to see if you are still happy to continue to use our website and services.

Data breach notification

KulaHub Ltd will if required notify the ICO Office of any data breach within 72hours as per the guidelines.

We also implement contractual requirements on any third-party data processors we appoint to process data on our behalf such as email delivery services and hosting providers.

Contact us…

If you wish to contact us regarding our privacy policy you can contact us via our website contact form at http://www.kulahub.com/contact/ or write to us at the following address:

 

GDPR Support
KulaHub Ltd
Royal Chambers
110 Station Parade
Harrogate
HG1 1EP
UK

 

Tel: 01423 613334

Registered in England No: 7465113